MÍSTIKA is an independent jewelry and accessories online store that curates pieces selected for their style, quality, and versatility. We believe in jewelry for every version of you.

No. MÍSTIKA does not manufacture or design most of the pieces we sell. We carefully select products from different suppliers and brands, clearly identifying materials and origin whenever applicable.

The store features the MÍSTIKA selection and independent brands such as VESTOPAZZO from Italy and TOVA from Canada. Each brand maintains its own identity; MÍSTIKA serves as retailer and curator.

Not always. Many styles arrive in limited quantities, and restocking is not guaranteed. The current availability shown on each product page is the most accurate.

Materials vary by item and may include 304 or 316L stainless steel, 925 sterling silver, PVD or plated finishes, and natural gemstones. VESTOPAZZO primarily uses recycled aluminum or brass; TOVA often combines plated brass, crystals, and enamel. Always review the exact product details.

No universal claim applies to every product. These qualities apply only when specifically stated in the individual product description. Skin sensitivity may vary from person to person.

Store jewelry dry and separated. Avoid perfume, lotions, chlorine, salt water, and chemicals, and clean gently with soft cloth. Protect plated and gemstone pieces from friction, impact, and prolonged moisture.

Natural gemstones and handcrafted finishes may vary in color, pattern, shape, or texture. These differences are normal and make every piece unique. Measurements and fit are listed on the product page.

Prices are listed in U.S. dollars (USD). The final total, applicable taxes, discounts, and shipping charges are confirmed before payment is completed.

Email subscribers may receive 10% off their first purchase, subject to current terms and availability. A promotion is valid only when it appears and applies correctly in the cart or at checkout.

MÍSTIKA ships to Puerto Rico and the United States. Available destinations and services appear at checkout. Please contact us before ordering from another location.

Standard shipping is free on purchases of $50 or more to Puerto Rico and the United States. Eligibility and any current conditions are confirmed in the cart or at checkout.

Normal processing takes 1–3 business days. It may take longer during promotions or periods of high demand; MÍSTIKA will email customers about any relevant delay.

Yes. Once the order ships, tracking information will be sent to the email used at checkout. Delivery time depends on the destination, service, and carrier.

Contact MÍSTIKA as soon as possible. We will try to help before shipment, but a change or cancellation cannot be guaranteed once processing has begun or the order has shipped.

Report it immediately and within seven days of the delivery date. Include the order number, delivery details, and photos of the packaging and product when applicable so we can evaluate the issue or begin a carrier claim.

You may request a return within 30 days of receiving the item. It must be unworn, unused, with tags, in its original packaging, and accompanied by proof of purchase. Contact customer service first; unauthorized returns will not be accepted.

Sale items, gift cards, personalized products, and special orders cannot be returned. Contact us before sending an item if you have questions about its eligibility.

For an exchange, the fastest option is to complete an approved return and place a new order. An approved refund is issued to the original payment method within 10 business days; your bank may require additional time.

Email: mistika.pr.shop@gmail.com WhatsApp: +1 787-931-6335 Have your order number available for faster assistance.